NPS as voice of the customer
PS HORIZON is dedicated to the continuous monitoring of customer satisfaction. NPS surveys are triggered immediately following contact with the customer, or during a particular cycle. The organisation continuously and systematically collects opinions of customers concerning their needs and expectations.
PS HORIZON automatically shares the customer's voice across the entire organization. Each recipient receives only the information that applies to him. Where particular attention is required, alerts are made automatically or manually. Since the system is installed on-premise, additional information may be attached to the survey e.g. from a CRM system.
Thanks to dedicated dashboards, PS HORIZON allows users to have information about the current level of NPS indexes and other KPIs. Dashboards contain not only information about the current status, but are designed to encourage and facilitate regular interaction by users with the system.
Increased customer satisfaction
PS HORIZON allows full alert management. Information about any actions taken is saved and archived in the system (optionally also in a CRM system). In short, PS HORIZON provides users with a dedicated and intuitive tool that facilitates systematic growth in customer satisfaction.
Up-to-date management information
PS HORIZON enables advanced, multidimensional analysis which assist in making strategic decisions about customers, products, and service levels. Thanks to dedicated analytical reports for each touchpoint, decisions can be made based on high-quality information across all customers and across all touchpoints.
The on-premise nature of PS HORIZON ensures data security and full IT control. The solution is flexible allowing the possibility of integrating the operational part with existing systems (e.g. with a CRM system), thereby meeting internal standards concerning security, maintenance, and GDPR. PS HORIZON ensures that all data from the surveys are collected and archived inside the organisation.